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    Support

    How do I reset my password?

    You can reset your password by clicking on 'Forgot Password' on the login page and following the instructions sent to your email.

    How do I contact the support team for help?

    You can reach our support team by emailing support@lmsplatform.com or using the 'Help' section within the LMS dashboard.

    How do I enroll in a new course?

    To enroll in a course, navigate to the 'Courses' section, find the course you want, and click 'Enroll' or 'Join Course' if it's available.

    How do I submit assignments?

    Go to the course dashboard, select the relevant assignment, and click on 'Submit Assignment.' You can upload your files there.

    What should I do if my assignment submission fails?

    If your submission fails, try refreshing the page and re-uploading the file. Ensure the file format is supported. If the issue persists, contact support.

    How do I track my course progress?

    You can track your course progress from your course dashboard. The progress bar shows how much of the course you've completed.

    Can I retake quizzes or tests?

    Depending on the course policy, you may be able to retake quizzes. Check the quiz instructions or reach out to your instructor for clarification.

    How do I download course materials?

    In the course dashboard, downloadable materials like PDFs or slides will be available under each module or section if permitted by the instructor.

    Why can’t I access some course content?

    Some content might be locked until you complete previous modules. Make sure to follow the course structure, or check with support if you think there’s an error.

    What internet browsers work best for the LMS?

    Our LMS is compatible with the latest versions of Chrome, Firefox, and Safari. Using an outdated browser may affect functionality.

    How do I participate in course discussions?

    You can participate in course discussions by visiting the 'Discussions' or 'Forum' section within your course. Post questions or respond to threads there.

    What should I do if a video doesn’t play?

    Check your internet connection and refresh the page. If the issue persists, try using a different browser. If it still doesn’t work, contact support.

    Can I download videos for offline viewing?

    Currently, videos are only available for streaming. Some courses may offer downloadable transcripts or other materials for offline study.

    How do I verify my account?

    To verify your account, check your email for a verification link sent after registration. Click the link to activate your account.

    How can I find my course schedule?

    You can find your course schedule under the 'Calendar' section on your dashboard. It shows upcoming classes, assignments, and other deadlines.

    What should I do if my course progress isn’t updating?

    Make sure to mark each section as completed. If progress still doesn’t update, try logging out and back in, or contact support.

    How do I upload my profile picture?

    Go to your account settings, select 'Edit Profile,' and upload a photo from your device.

    How do I change my course notifications?

    You can adjust your notification settings in your profile under 'Notification Preferences.' Here, you can turn notifications on or off.

    Can I access the LMS on my mobile device?

    Yes, the LMS is mobile-friendly and accessible via most browsers on smartphones and tablets. Some LMS platforms also have mobile apps.

    Click Raise Ticket to get in touch with our support team